JILLIAN C. BROWN
OVERVIEW
A self-motivated, creative digital communications problem-solver who can do it all - web, content, marketing, media, press, branding, social, project management - to help companies create the best possible presence to advance their business goals. Solves problems and communicates the right messages by efficiently producing clear and creative content, handling details, practicing effective customer service, and balancing multiple priorities. The optimal balance of right-brain and left-brain.
Also known as: Jillian Carol Kuhn / Warren / Brown, or any combination of those
EXPERIENCE
DUKE WEB SERVICES: Duke University Office of Information Technology – Durham, NC
September 2013 – Present
Senior Project and Client Relations Manager
(formerly Project and Client Relations Manager)
Lead project manager and primary client contact for Duke University’s in-house, award-winning web group – oversees 14-person team with 30-40 active projects and 100+ support relationships across the university and health communities
Created both positions from the ground up, building project management and daily operations processes and policies to align with best practices, meet organizational needs, and increase team productivity and performance
Grew PM team to 3 FTEs – evolving strategies and workflows to ensure successful expansion, leads team and provides mentorship to junior members
Manages diverse website and application projects and support, specializing in complex and strategic priority projects and client relationships
Completed two-year term as Information Technology Advisory Council Coordinator, collaborating with CIO/VP of IT to shape strategic agendas that influence direction of IT at Duke; worked closely with senior IT staff, faculty, students; instituted processes to define and enhance coordinator role
Makes multifaceted contributions across the organization – managing Sites@Duke enterprise WordPress network, assisting communications director with news and events, organizing team-building and engagement activities, mentoring colleagues, participating in campus communications and technology groups, and presenting on digital project management and web analytics
Completed contact hours for Project Management Professional (PMP) certification
Promoted to senior position in February 2018
NORTH CAROLINA ADMINISTRATIVE OFFICE OF THE COURTS – Raleigh, NC
February 2012 – September 2013
Digital Communications Project Manager
(formerly Information and Communications Specialist)
Second-in-command communications officer for statewide judicial branch of 7,000 employees
Managed ongoing intranet redesign – bringing a several-year project toward launch by navigating vendor relationships, changing requirements, diverse stakeholders, restrictive budgets and technologies, government regulations and politics, outdated content
Independently produced award-winning building HTML email newsletter, editor of 3 additional newsletters
Led internal communications: single-handedly ran award-winning building newsletter; wrote, edited web news
Oversaw web content updates; responded to public and press inquiries; wrote and edited news, releases
Pitched new technologies (e.g., analytics, video services), directed implementation and sets policies
Coordinated selection process, onboarding, and work assignments of new staff and interns; N.C. State Government Internship Program intern supervisor
Member of N.C. Association of Government Information Officers; State Emergency Response Team support staff; N.C. Judicial Center Safety, Employee Appreciation, Continuity of Operations committees
Attended industry conferences, events, trainings: Digital Marketing for Business Conference, NCAGIO Annual Seminar, Internet Summit 12, Office of State Personnel technology and web certifications
FREELANCE
January 2009 – Present
Communications Consultant
Consults on marketing, web, media initiatives - copy writing and editing; marketing strategy; website planning and execution; career and resume counseling; video, photo, graphic production; event planning and management
Single-handedly planned, created, and maintains JillianWarren.com
VIGET LABS – Durham, NC
April 2010 – February 2012
Web Project Manager
Managed all local projects (worth $1M+/year) in 15‐person office; up to 14 active clients at once
Led all facets of diverse web strategy, design, development projects, including resource and budget management, client relations, marketing, sales, user experience, content, production
Brought in $1M+ in business, enhanced client relationships through long-term engagement management
Go-to copywriter/editor for company communications; member of Marketing and Content teams
Contributed to web and marketing communities through networking events and industry conferences, including WebContent2011 and PubCon Vegas 2010 (PubCon Search and Social Media Training)
NEWFANGLED – Carrboro, NC
March 2009 – April 2010
Project Manager Assistant
Supervised creation of new websites, site rebuilds and upgrades, maintenance and strategy for 80+ client companies and marketing agencies
Trained consultant in SEO, analytics, marketing, usability, information architecture, content strategy, design, sales, social media, blogging, various CMS platforms
WNCN-TV NBC 17: Media General, Inc. – Raleigh, NC
April 2007 – January 2009
Promotions Writer/Producer
Single-handedly responsible for writing, producing, shooting, editing 5+ daily on-air newscast promotions
Primary newsroom brand advocate; spearheaded innovative rebrand of daily marketing format
WHBQ-TV FOX 13: FOX Television Stations, Inc. – Memphis, TN
April 2006 – April 2007
Promotions Associate Producer
Produced on-air promotions, managed 24-hour on-air schedule, hosted station events
ADDITIONAL EXPERIENCE
CNN, On-Air Promotion Intern: Atlanta, GA – 2005 (Demo reel)
SPORTS ILLUSTRATED ON CAMPUS, Campus Consultant: New York, NY – 2004-05
NANCY GLASS PRODUCTIONS, Intern: Bala Cynwyd, PA - 2004
U.S. ATTORNEY'S OFFICE, Procurement Clerk: Chicago, IL - 2001-04
VOLUNTEER EXPERIENCE
TRIANGLE DPMS, Co-founder - 2017-present
UNIVERSITY OF PENNSYLVANIA ALUMNI INTERVIEW PROGRAM
NC-Raleigh/Wake Committee Chair – 2016-present
Raleigh/Cary Interview Manager – 2014-2016
Alumni Interviewer (Memphis, Research Triangle, Raleigh/Wake committees) – 2006-present
TRI SPORTS, Event Volunteer - 2009-present
CITY OF OAKS MARATHON, Social Media Coordinator & Race Committee Member – 2014-15
Increased Facebook likes by 190%, increased Twitter followers by 228%, launched Instagram account
RALEIGH GALLOWAY, Marathon Training Team Leader and Social Media Contributor - 2013-2014
FIT-TASTIC!, Capital RunWalk 5K Training Program Mentor - 2013-2014
SKILLS
Strengths:
Problem-solving
Time and budget management
Leadership and teamwork
Attention to detail
Writing and editing
Multi-tasking
Strategic planning
Strong judgment and tact
Organization
Creativity
Grace under pressure
Quick learning
Technology:
Mac and PC systems
Microsoft Office & 365
Google products
Project management tools: 37signals products (Basecamp, Campfire, Backpack), Microsoft Project & Planner, SharePoint, activeCollab, dotProject, Unfuddle, ClearQuest, Slack
Google Analytics and related web marketing tools
Content management systems, including Drupal, ExpressionEngine, WordPress, NewfangledCMS, Radiant
HTML/CSS
Social media networks and tools
Graphics editing and layouts: Adobe Creative Suite, Quark, various online design services
Email newsletter marketing software
Non-linear video and audio editing: Final Cut Pro, Premiere Pro, Edius, Avid
Videography
Photography
DVD and CD production
Collaborative meeting software, including Zoom, Adobe Connect, Cisco WebEx, GoToMeeting
Newsroom software: iNews, ENPS, Xnews, BitCentral, Encoda
Various research databases
Language:
Proficient in French; participated in Penn-in-Tours 2004 summer study abroad
Introductory Italian
EDUCATION
UNIVERSITY OF PENNSYLVANIA, College of Arts and Sciences – Philadelphia, PA
Bachelor of Arts in Communication (Annenberg coursework), magna cum laude, December 2005 (Class of 2006)
Minors: Cinema Studies, French
Honors: Dean’s List 2002-03, ‘03-04, ‘04-05 (all eligible years)
Activities: Penn Band, Undergraduate Communication Society, WQHS Student Radio, Phi Sigma Sigma (founding sister), The Daily Pennsylvanian newspaper, Music Performance & Composition Residential Program, Future Broadcast Pioneers of Philadelphia, Fanfare Honor Society of the Penn Band, Talking Film: Undergraduate Film Study Society, Greater Philadelphia Student Film Festival: Best Undergraduate Film (2006), intramural sports, various political organizations
Alumni Involvement: Alumni Secondary School Committee/Alumni Interview Program, Penn Alumni Career Network, Regional Alumni Clubs, Penn Band Alumni, Penn Career Day
ELK GROVE HIGH SCHOOL – Elk Grove Village, IL
Graduated with Highest Honors, June 2002
Activities and Societies: Guardian student newspaper (Editor in Chief), Symphonic Band (First chair), Marching Band (Second-in-command, featured soloist), District Honor Band (First chair), Orchestra, Writing Tutor, National French Contest, National Honor Society, Cross-Country, Softball